Welcome to wc22. This Privacy Policy ("Policy") explains what information we collect when you use the wc22 platform, how that information is used, and the steps we take to keep it secure. By using wc22, you are considered to have agreed to this Privacy Policy.
We believe transparency is the foundation of trust. That's why this privacy policy is written in plain language — no complex legal jargon.
Section 1
What information do we collect?
Wc22 collects various types of information from you in order to provide its services. Below is a detailed breakdown of what we collect:
A) Information Provided Directly
| Data type |
When collected |
Mandatory |
| Full name |
At registration |
Yes |
| Mobile Number |
At registration |
Yes |
| Email address |
Registration
/Contact |
Yes |
| Date of Birth |
During age verification |
Yes |
| National ID / Passport |
During KYC Verification |
Before withdrawal |
| Bank / mobile banking number |
During Payment Setup |
For transactions |
B) Automatically Collected Information
When you use the wc22 platform, certain information is collected automatically — such as your IP address, browser type, device details, login time, and betting history. This data is used to maintain security and improve the quality of our service.
Please note: wc22 will never ask for your password or payment PIN directly over the phone or by email. If anyone requests this information, do not trust them and report it to our support team.
Section 2
How is your information used?
Wc22 uses your information solely for the specific purposes listed below. We never use it for anything else.
- To create and manage your account and verify your identity.
- To process deposits, withdrawals, and financial transactions.
- To deliver a customized betting experience tailored to your preferences.
- To keep you informed about promotions, bonus offers, and important updates.
- To prevent fraud, money laundering, and illegal activities.
- To provide customer service and support.
- To fulfill legal and regulatory obligations.
- To improve platform performance and security.
Wc22 analyzes your betting data to help promote responsible betting. If a user's behavior shows signs of concern, we may reach out to offer support.
Section 3
How long is data retained?
Wc22 retains your information only for as long as necessary. All data is kept while your account remains active. After account closure, certain information may be retained for a specified period for legal reasons:
- Transaction Records: Retained for up to 5 years after account closure, in accordance with financial regulatory requirements.
- KYC Documents: Retained for up to 3 years after account closure.
- Communication history: Support conversations are retained for up to 2 years.
- Betting History: Retained for up to 1 year after account closure.
- Log Data: System logs are retained for a maximum of 90 days.
Right to erasure: Once the legal retention period has passed, wc22 automatically deletes or anonymizes your data. You can also request deletion at any time — however, full removal before the legal retention period expires may not always be possible.
Section 4
Cookies Policy
Cookies and similar tracking technologies are used on the wc22 website and app. Cookies are small text files stored in your browser that help improve your experience.
Types of cookies we use:
- Essential Cookies: These are essential for maintaining login sessions and ensuring security. These cookies cannot be disabled.
- Functional Cookies: Used to remember your preferred language, theme, and settings.
- Analytics Cookies: Used to analyze platform usage and improve our services. These cookies do not collect personally identifiable information.
- Security cookies: Used to detect fraudulent activity and bot traffic.
You can control or disable most cookies through your browser settings. Note that disabling essential cookies may limit access to certain features on wc22.
Section 5
Sharing Information with Third Parties
Wc22 places the highest priority on your privacy. We never sell your data. However, certain information may be shared in the following limited circumstances:
- Payment Processors: Only the information necessary to process transactions is shared with payment services such as bKash, Nagad, and Rocket.
- Identity Verification Services: Information is shared with trusted verification providers for the KYC process.
- Law Enforcement: Information may be shared with authorities in response to a court order or legal obligation.
- Anti-Fraud System: Limited data may be shared with industry-standard fraud prevention services to protect against fraudulent activity.
⚠️ Important: Any third parties acting on behalf of wc22 are required to uphold privacy standards equivalent to our own. They are not permitted to use your information for their own purposes.
Section 6
Your Data Rights
You have full control over your account information on wc22. Your rights are detailed below:
- Right to Know: You can find out what information we hold about you at any time.
- Right to Rectification: You can correct any incorrect details in your information.
- Right to Erasure: You can request deletion of your data beyond what is required by legal retention obligations.
- Right to Portability: You can download your data in a readable format.
- Right to withdraw consent: You can opt out of marketing communications at any time.
- Right to lodge a complaint: You can raise any data protection concern directly with us.
To exercise these rights support@wc22.app. We typically respond within 7 business days.
Section 7
Child Protection Policy
Wc22 strictly does not provide services to anyone under the age of 18. Age is verified at registration and reconfirmed during the KYC process.
If anyone under the age of 18 has created an account by any means, we immediately close that account and delete all associated data. wc22 does not knowingly collect information from minors.
If you suspect a minor in your household is using wc22, please notify our support team immediately.
Section 8
Security Measures
Wc22 uses industry-standard technologies and practices to protect your data. Below is a summary of our security framework:
- 256-bit SSL/TLS encryption is applied to all data transmissions.
- Passwords are never stored in plain text — only encrypted hashes are kept.
- Two-Factor Authentication (2FA) is available to all users.
- Regular security audits and vulnerability assessments are carried out continuously.
- Accounts are automatically locked when a suspicious login is detected.
- Physical security measures are enforced at our data centers.
⚠️ Your responsibility: Your account security is partly in your hands. Use a strong password, keep 2FA enabled, and never share your login credentials with anyone.
Section 9
Changes to Privacy Policy
Wc22 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via your registered email or mobile number at least 7 days in advance.
Continuing to use wc22 after an updated privacy policy takes effect will be considered your acceptance of the new policy. Please read any policy change notifications carefully when you receive them.
The "Last Updated" date at the top of this page always reflects the most recent version of this policy.
Section 10
Contact Us
For any questions, complaints, or requests regarding this Privacy Policy or your personal data, please contact the wc22 data protection team:
Email: support@wc22.app
Response time: Usually within 7 business days
Language: You can reach us in both Bengali and English
Our support team is always ready to address any privacy-related concerns quickly and effectively. For more information, visit our FAQ Page here.